Mumbai: State Bank of India (SBI) is set to undergo a digital transformation in FY26, led by the launch of a revamped Yono platform. Dubbed ‘Only Yono’, the new app will feature hyper-personalised user journeys and have biometric logins and multilingual support. The bank is also expanding paperless account opening through video KYC for sole proprietorship businesses, scaling its digital kisan credit card journey to five more states, and introducing facial recognition in kiosk banking. Over 3,000 Swayam (pass book printing) kiosks-including 1,000 with auto-flip features-will be deployed.SBI’s marketing technology platform, powered by AI and integrated across SMS, WhatsApp, and email, will be fully rolled out by Oct 2025 and will send messages based on customer behaviour. The bank is also developing a real-time analytics system, or Data Lakehouse, by Sept 2026 and revamping its agri loan management system and trade finance processes. The export and import modules of trade finance went live in April 2025.
