NEW DELHI: The Telangana Gig and Platform Workers’ Union (TGPWU) has raised concerns with the state’s Labour Department regarding alleged “exploitative practices” by Zepto. The quick commerce platform has denied these allegations.In a letter to officials and Zepto’s CEO, the union claimed workers are denied basic labour protections despite their key role in deliveries. Zepto has rejected the allegations.“The per-delivery rate has been drastically reduced, with workers earning as little as Rs 10-15 per order. There is no guaranteed minimum income despite long working hours,” the letter read.“The 10-15 minute delivery deadlines force workers to drive at unsafe speeds, increasing the risk of road accidents. Speed is prioritised over safety,” it added.The union reported issues including arbitrary penalties, unclear rating systems, and account blocks without proper grievance procedures. TGPWU noted the absence of basic facilities at dark stores and highlighted that delivery partners bear operational expenses themselves.“Workers are not provided ESI, PF, health insurance, or any form of accident coverage despite their vulnerable working conditions,” it said.The union mentioned an ongoing four-day peaceful protest in Hyderabad, stating that Zepto’s management has not responded to workers’ concerns.TGPWU requested the labour department to investigate, ensure minimum wage compliance, and facilitate discussions between all parties to resolve the strike.Responding to PTI, Zepto stated that 97% of order costs are allocated to delivery partners.Zepto confirmed addressing the strike promptly and detailed its welfare provisions: “Delivery partners in Hyderabad currently earn Rs 100-120 per hour, and these earnings have remained consistent in recent weeks. Our payouts are transparent, with 2X incentives for peak summer shifts and complete flexibility to choose work hours. Allegations of low or inconsistent pay are simply untrue,” it said.Zepto responded to the strike, saying it was resolved quickly. The company stated that it does not pressure delivery partners to rush or penalize them for delays.“Partners are covered with up to Rs 1 lakh in IPD insurance, free video consultations with doctors, and medicine discounts. At our stores, riders can access shaded rest areas, clean restrooms, refreshments, and drinking water — no one is left searching for basic comfort or shelter, even during extreme weather,” it added.
